GoGoalKits Returns & Exchange Policy | 365-Day Easy Returns & Full Refunds
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📦 Customer Protection Policy

GoGoalKits Returns & Exchange Policy — 365-Day Easy Returns

Shop football jerseys with complete confidence. GoGoalKits offers one of the most generous return windows in the industry — 365 days to return, easy refund processing, and hassle-free exchanges for every football kit purchase.

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Last Updated August 2026
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Reading Time ~8 min read
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Sections 12 Clauses
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Coverage Worldwide

Welcome to GoGoalKits Returns & Exchange Policy

At GoGoalKits, we want you to feel completely confident when buying your football kits. Whether you're picking up a retro classic, the latest club jersey, or a national team shirt, we believe the post-purchase experience should be just as smooth as the checkout.

That's why we offer one of the most generous return windows in the industry — a full 365 days to return most items. This page explains everything you need to know about returns, exchanges, refunds, and shipping so you can shop with peace of mind.

Quick Summary: GoGoalKits offers a 365-day return window, 14-business-day refund processing, exchange support subject to stock availability, and full coverage for defective or incorrect items. Read on for the complete policy details.

365
Days to Return
14
Days to Refund
100%
Satisfaction Goal
24h
Response Time
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365-Day Return Window

We understand that sometimes a jersey doesn't fit quite right, the colour isn't what you expected, or you simply changed your mind. That's perfectly okay. If you're not 100% satisfied with your purchase, you can return most items within 365 days from the date you receive your order for a full refund.

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Why 365 days? We believe a full year gives you enough time to truly evaluate your football kit — try it on, check the quality, and decide with zero pressure. It's one of the longest return windows in the football jersey market.

The 365-day countdown starts from the delivery date shown in your tracking information, not the order date. If your order was delayed in transit, don't worry — the clock starts when the package reaches your hands.

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Return Eligibility & Conditions

To qualify for a return and full refund, your item must meet the following conditions:

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Item is in original, unworn, and unused condition
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All original tags and labels are still attached
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No signs of wear, washing, or damage
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Original packaging (plastic bags, boxes, etc.) is retained in good condition
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You have the order number or proof of purchase
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Important: Items that have been worn, washed, or altered will unfortunately not be eligible for return or refund. We inspect all returned items upon receipt.
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Non-Returnable Items

While we strive to be as flexible as possible, certain items cannot be returned due to hygiene, customisation, or clearance reasons:

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Custom or personalised jerseys (e.g., with your name/number printed)
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Worn or washed items showing signs of use
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Gift cards and digital products
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Items missing original tags or packaging
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Final sale or clearance items (clearly marked at purchase)
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Exception: If a non-returnable item arrives defective or incorrect due to our error, it is still eligible for return. Contact us immediately and we'll make it right.
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How to Initiate a Return

Returning an item is simple. Follow these four steps to get your return started:

1

Contact Us First

Reach out to our customer service team at service@gogoalkits.com to request a return authorisation. Include your order number and the reason for the return. We'll send you the correct return address and a Return Authorisation (RA) number.

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Package Securely

Place the item back in its original packaging and pack it safely to avoid damage during transit. Include all accessories, tags, and any paperwork that came with the order. Write your RA number on the outside of the package.

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Ship Your Return

Use a trackable shipping method — we strongly recommend insured shipping for higher-value orders. Keep your tracking number until the return is fully processed. Return shipping costs are the customer's responsibility (see Section 7 for details).

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Receive Your Refund

Once we receive and inspect your return, we'll process your refund within 14 business days to your original payment method. You'll receive a confirmation email when the refund is complete. It may take a few additional days for your bank to post the credit.

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Items sent back without first requesting a return authorisation will not be accepted. Always contact us first to get your RA number and return address.
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Exchange Policy

Want a different size, colour, or jersey? We support exchanges subject to stock availability. Here's how it works:

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Request an Exchange
Email us at service@gogoalkits.com with your order number and the item you'd like instead.
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Return the Original Item
Follow the standard return process — the item must meet all eligibility conditions.
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We Ship the New Item
Once we receive and inspect your return, we'll ship the exchanged item free of charge.
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Price Difference
If the new item costs more, you pay the difference. If less, we refund the difference.
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Out of stock? If the item you want to exchange for is unavailable, you can choose between store credit or a full refund instead.
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Refund Processing

Once your returned item is received and inspected, we will notify you via email about the approval or rejection of your refund. Here's what to expect:

  • Approved refunds are processed within 14 business days to your original payment method
  • Original shipping fees are non-refundable (unless the return is due to our error)
  • If the item is not in its original condition, you may be responsible for loss in value
  • Your bank or credit card company may take additional days to post the refund to your account
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Refund timeline: Shipping (3–7 days) → Inspection (1–2 days) → Refund processing (1–3 days) → Bank posting (2–5 days). End-to-end, most refunds complete within 1–2 weeks of shipping your return.
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Return Shipping Costs

Return shipping costs depend on the reason for the return:

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Customer-Funded Returns
Change of mind, wrong size, or no longer needed — return shipping is paid by the customer.
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GoGoalKits-Funded Returns
Defective, damaged, or incorrect items — we cover the full return shipping cost with a prepaid label.
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Recommendation: Always use a trackable shipping method and keep your tracking number until the return is fully processed. We are not responsible for packages lost in transit without tracking.
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Damaged or Defective Items

We take product quality seriously. If your order arrives damaged, defective, or incorrect, please follow these steps:

  • Contact us within 7 days of receiving your order at service@gogoalkits.com
  • Include clear photos of the defect, damage, or wrong item received
  • Provide your order number and a brief description of the issue
  • We'll evaluate the issue and arrange a free replacement, exchange, or full refund — including return shipping
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Our promise: If we made a mistake or the product is faulty, you will never pay for return shipping. We'll provide a prepaid return label or arrange a replacement at no cost to you.
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Order Cancellations

If you change your mind before your order has been shipped, you can cancel it for a full refund:

  • Cancellation requests must be made within 24 hours of placing your order
  • Email us at service@gogoalkits.com with your order number and "Cancel Order" in the subject line
  • If the order has already been dispatched, it cannot be cancelled — but you can still return it once it arrives
  • Custom or personalised orders cannot be cancelled once production has begun
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International Returns

GoGoalKits ships worldwide, and our return policy applies to all international orders. Here are a few things to keep in mind:

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Same 365-Day Window
International customers enjoy the same 365-day return period from delivery date.
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Shipping Responsibility
Customers cover return shipping for change-of-mind returns. Use a trackable international service.
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Customs & Duties
Original customs duties and taxes are non-refundable. Check with your local customs office.
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Currency
Refunds are issued in the same currency as the original payment at the exchange rate at time of refund.

Frequently Asked Questions

Quick answers to the most common return and exchange questions.

What is the return window for GoGoalKits orders?
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GoGoalKits offers a 365-day return window from the date you receive your order. If you're not 100% satisfied, you can return most items within this period for a full refund — one of the longest return windows in the football jersey market.

Who pays for return shipping?
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Return shipping costs are the customer's responsibility for change-of-mind returns. However, if the item is defective, damaged, or incorrect due to our error, GoGoalKits will cover the return shipping costs with a prepaid label.

How long does it take to process a refund?
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Once we receive and inspect your returned item, we process refunds within 14 business days to your original payment method. You'll receive a confirmation email when the refund is complete. Your bank may take an additional few days to post the credit.

Can I exchange an item for a different size or colour?
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Yes, exchanges are supported subject to stock availability. Contact us at service@gogoalkits.com to initiate an exchange. If the requested item is out of stock, you can opt for store credit or a full refund.

Are custom or personalised jerseys returnable?
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Custom or personalised jerseys are not eligible for return or exchange unless the item is defective or incorrect due to our error. Please double-check sizing and customisation details before ordering.

What should I do if my item arrives damaged?
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Contact us within 7 days of receiving your order at service@gogoalkits.com. Include clear photos of the damage and your order number. We'll arrange a free replacement, exchange, or full refund — including return shipping at our expense.

Can I cancel my order after placing it?
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Yes, if your order hasn't been shipped yet. Cancellation requests must be made within 24 hours of placing your order. Email us with "Cancel Order" in the subject line. If the order has already shipped, you can return it once it arrives.

Do you accept returns from international orders?
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Yes, our 365-day return policy applies to all international orders. Customers cover return shipping for change-of-mind returns. Original customs duties and taxes are non-refundable. Use a trackable international shipping service.

Still Have Questions?

Our customer support team is here to help with any returns, exchanges, or order questions.

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Email Us
service@gogoalkits.com
We respond within 24 hours
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Call Us
+44 07907 347041
Mon–Fri, 9am–6pm GMT
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Visit Us
9 Solly Street
Sheffield, England S1 4DF